Frequently asked questions
Start a 14-day Pro trial (20 batches). Cancel before the trial ends. After trial: Free at 20 batches/mo, or keep Pro / Pro+.
What’s Free vs the 14-day trial?
Free is always available: 20 batches per month with basic desktop tools. The 14-day trial is for Pro or Pro+ at checkout (20 batches during the trial). Cancel before the trial ends to avoid the first paid charge; you can keep using Free afterward.
Which roasting machines work?
First Crack connects via Modbus RTU/TCP, Phidget, and Artisan-ready paths. Typical gear includes Probat · Giesen · Diedrich · Delta / Autonics controllers · and Artisan-compatible machines. If your machine works with Artisan or Cropster, it usually works here — see the machines docs or contact us with your model.
Does it work offline?
Yes. The desktop app is built for the roast floor with low-latency hardware links. Cloud sync is for when you’re back online — not required mid-roast.
What’s the difference between Pro and Pro+?
Pro covers live roast, history, profiles, greens/blends, and schedule — 200 batches per billing month, 1 seat. Pro+ adds unlimited batches and commerce connectors (Shopify, Naver, Cafe24, and similar).
macOS or Windows?
Both. Apple Silicon and Intel Macs (macOS 12+), and Windows 10/11 64-bit. Download installers on the download page; system requirements are in the docs.
How do seats and Enterprise work?
Pro and Pro+ include 1 seat. Enterprise adds multi-seat teams, custom work, FDE support, and contract billing — contact sales for pricing (from about $300/mo + per-seat).
Can I cancel or get a refund?
Cancel anytime; access continues until the end of the billing period. Trial: cancel before it ends to avoid the first charge. Fees are generally non-refundable except where law requires or for clear duplicate charges — see Terms.